Privacy Policy
Privacy
We take your privacy seriously and only collect information needed to deliver the experience you booked. Here's the plain-English version of what we collect and what we do with it.
What we collect
Booking details: your name, email, phone number, party size, the experience you booked, and any notes you share at checkout (dietary needs, accessibility requests, etc.).
Payment information: processed by our payment provider, Stripe. We never see or store your card number — Stripe handles it directly, and we receive only a transaction ID and the last four digits for receipts.
Marketing preferences: if you opt in to email or text updates, we store that choice and the date you made it.
Site analytics: standard anonymized data about how visitors use our site, used to fix problems and improve the booking flow. No third-party advertising trackers.
What we do with it
Confirm and manage your booking (sending confirmations, reminders, and changes).
Process payments and issue refunds.
Send marketing messages only if you opt in — and you can opt out from any message we send.
Comply with legal obligations (tax records, dispute resolution).
What we don't do
We don't sell your information to anyone. Ever.
We don't share your information with marketing partners or data brokers.
We don't text or email you unless you booked with us or opted in.
Your rights
You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it (within the limits of our legal record-keeping obligations). Email contact@wicksandwhiskers.com and we'll respond within 30 days.